Privacy Policy Brockley Painting and Decorating
Effective Date: 12.04.2025
Company Name: Brockley Painting and Decorating
Website: https://brockleypaintinganddecorating.co.uk
Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or services. We are committed to ensuring that your privacy is protected in accordance with data protection laws such as the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Information We Collect
We may collect the following personal data when you visit our website, contact us, or use our services:
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Name
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Email address
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Phone number
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Home or business address (for service delivery)
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Project details or preferences
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Website usage data (e.g. pages visited, browser type, IP address) via cookies
2. How We Collect Your Data
We collect data through:
3. How We Use Your Data
We use your personal information for the following purposes:
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To respond to your enquiries and provide quotes
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To deliver agreed painting and decorating services
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To send appointment or project updates
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To improve our website and customer service
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For internal record keeping
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With your consent, to send occasional marketing communications (you may opt out at any time)
4. Lawful Basis for Processing
We only collect and use personal data where we have a lawful basis to do so, such as:
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Your consent
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To fulfil a contract (e.g., performing services)
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To comply with legal obligations
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For our legitimate business interests (e.g., marketing or analytics)
5. Data Sharing and Disclosure
We do not sell, lease, or distribute your data to third parties. We may share data with:
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Trusted subcontractors or team members working on your project
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IT or website providers who support our systems (under strict confidentiality agreements)
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Legal or regulatory authorities if required by law
6. Data Retention
We keep your personal data only as long as necessary for the purposes listed above or to comply with legal obligations (e.g., HMRC tax reporting). Typically, this is 6–7 years for client records unless requested otherwise.
7. Your Rights
You have the following rights under data protection laws:
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Right to access – Request a copy of the data we hold about you
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Right to rectification – Correct inaccurate or incomplete data
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Right to erasure – Ask us to delete your data (where applicable)
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Right to restrict processing – Limit how we use your data
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Right to data portability – Transfer your data to another provider
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Right to object – To data processing or direct marketing
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Right to withdraw consent – Where processing is based on your consent
To exercise your rights, contact us at [Insert Email Address].
8. How We Protect Your Data
We are committed to keeping your data secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard it, including:
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Encrypted email communications
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Secure password-protected systems
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Data minimisation and access control
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Staff training in data protection
9. Cookies and Analytics
We use cookies on our website to improve user experience and analyze traffic. These cookies may collect anonymous data such as:
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Browser type and version
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Device and operating system
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Pages visited and time spent
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Referring website or search term
You can disable cookies in your browser settings, though some website features may not work properly.
10. Links to Other Websites
Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices of third-party sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with an updated “Effective Date.” Continued use of our website or services means you accept the revised policy.
Cookies Policy
Company: Brockley Painting and Decorating
This Cookies Policy explains how we use cookies and similar technologies on our website. By continuing to use our website, you consent to our use of cookies as described below.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, phone, tablet) when you visit a website. They help us:
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Improve website functionality
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Analyze site performance
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Personalize user experience
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Enable certain features, such as contact forms and embedded maps
Cookies can be “session cookies” (which expire once you close your browser) or “persistent cookies” (which remain on your device until deleted or expired).
2. Types of Cookies We Use
We use the following categories of cookies on our website:
a) Essential Cookies
These cookies are necessary for the site to function properly. They enable core features such as page navigation and form submission.
Example:
b) Performance & Analytics Cookies
These cookies help us understand how visitors interact with the site. We use this data to improve performance and usability.
Example:
c) Functionality Cookies
These cookies enable the website to remember user preferences and choices (e.g., language or location settings).
d) Third-Party Cookies
We may embed third-party content (e.g., Google Maps, YouTube videos, or social sharing tools). These services may place their own cookies on your device.
3. How to Manage Cookies
You can choose to accept or reject non-essential cookies when you first visit our website via the cookie consent banner.
You can also manage cookies through your browser settings:
Disabling some cookies may affect the functionality of this website.
4. Google Analytics
We use Google Analytics to understand how users engage with our site. This service collects anonymous data such as:
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Pages visited
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Time spent on the site
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Browser and device type
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Referral source
Google Analytics does not collect personal identifiable information (PII). You can opt out using the Google Analytics opt-out browser add-on.
5. Updates to This Policy
We may update this Cookies Policy to reflect changes in legal requirements or how we use cookies. The most current version will always be available on our website with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we use your data, please contact:
Brockley Painting and Decorating
📞 020 3002 6620
📧 [email protected]
🌐 https://brockleypaintinganddecorating.co.uk
If you are not satisfied with our response, you may also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.
